Except for products that are final sale, we accept returns within 14 days of receiving your purchase. We do require you to request an RMA where our team will process the return and send a prepaid return label. Your refund will be less the original sh
Except for products that are final sale, we accept returns within 14 days of receiving your purchase. We do require you to request an RMA where our team will process the return and send a prepaid return label. Your refund will be less the original sh
If you’ve received a damaged item, please contact us within 24 hours and we’d be happy to help! Please include your order number and a photo of the damaged item for the quickest resolution. This information is needed to proceed with the next steps. I
If your machine is defective and is still within the manufacturer’s warranty window, the first step is to reach out directly to the manufacturer. Please allow the manufacturer to troubleshoot with you to see if the item is defective due to user error
No, unfortunately, we can only take back items that are new and in the original packaging. If it has been used we are not able to issue an RMA or return the item.
All RMA’s for a welder would note a $50 inspection fee. We fully unbox and check machines to confirm they are able to be restocked and sold. The customer is responsible for shipping both ways on any machine return. Any machine used in any way is NON-
Once we receive the returned package with the noted RMA # on the outside of the box it takes approximately 3-7 business days to see your refund.
Check your Package - all returns must be in original packaging, as well as in resellable condition. Take a quick photo of the item you would like to return. Email our support team a brief description or fill out our return request form. Team will rep
If your order was marked as delivered but is not at the desired location, we first suggest verifying the shipping address on your order. If the shipping address is correct, check all possible locations around your home, apartment, or business and see
Machine Warranties. Machines do not get directly replaced under warranty. Machine warranties cover parts and labor for any factory defects, physical damage is not covered under warranty. They must be taken to a certified service center to be worked o