If your order was marked as delivered but is not at the desired location, we first suggest verifying the shipping address on your order. If the shipping address is correct, check all possible locations around your home, apartment, or business and see if someone accepted the delivery.

Additionally, packages may be prematurely marked as delivered. We suggest waiting 3 business days for your package to arrive after the listed delivered date. If your order does not arrive within this time frame, please reach out to us at [email protected] and we will find a solution. 

All lost packages must be reported within 6 days.    

Free shipping is the most economical way. It is not guaranteed to ship via a certain carrier. If you need to confirm your carrier please reach out to our support team so we can help.